Welcome to the best medical care you’ve ever received.

Medical Concierge Agency

For Canadians, Americans & International Clients in Puerto Vallarta, Mexico

Our Approach

At our agency, we’ve had the privilege of serving over 1,500 clients, connecting them with the best doctors in the region. Whether you visit us in person, come to our private offices or clinic, or require urgent home care, our dedicated specialists are here to provide exceptional service.

Our extensive network of doctors and hospitals covers a wide range of needs, from cancer and chronic illnesses to surgeries, hip replacements, acute emergencies, aesthetic procedures, lab appointments, ambulance services, and routine checkups. We carefully match you with the best doctor for your specific case and oversee the entire medical process, personally accompanying you to your appointments.

Our clients consistently share how cared for and protected they feel under our guidance. With us, you’ll secure appointments quickly, receive below-market rates with exceptional service, and enjoy peace of mind knowing we’ll manage your medical care and be there with you every step of the way. We have pre-negotiated discounted contracts with specialists, labs, hospitals, ambulances, nurses, imaging centers, and more, so you won't pay any extra fees for using a concierge. Instead, you'll save money compared to going directly to the clinics!

If one of our specialists is not fluent in English, we provide complimentary translation services to ensure clear and effective communication. While some bilingual doctors are available, we believe your priority should be seeing the best specialist for your needs. Our translation services make that possible.

Your comfort and access to high-quality medical care remain our top priorities.

Medical Services

“With us, you’ll secure appointments quickly, receive below-market rates with exceptional service, and enjoy peace of mind knowing we’ll manage your medical care and be there with you every step of the way.”
— Ale C, Founder

  • Oncology

  • Surgery

  • Hip/Knee Replacements

  • General Medicine

  • Internal Medicine

  • Geriatrics

  • Traumatology

  • Laparoscopic Surgery

  • Gastroenterology

  • Urology

  • Gynecology and Obstetrics

  • Aesthetic and Anti-Aging Medicine

  • Plastic Surgery

  • Neurology

  • Psychiatry

  • Psychology

  • Neurophysiology

  • Pediatrics

  • Biomagnetism treatments

  • Clinic laboratories

  • Imaging laboratories

  • Hospitalization

  • Homeopathic services

  • Herbal/Natural and Ancient Chinese Medicine

  • Ambulance services

  • Air ambulance services

  • Nurse caregiver services

  • Specialized nursing services

  • Dentistry

  • Dental Laboratory

  • Medical Assistant Equipment for home care and daily life

    ... and more!

    Contact us for inquiries.

FAQs

  • After you contact us for a free consultation, we’ll request a medical summary and any available medical reports, imaging, and lab results.

    Our team of specialists will review your information and determine which expert is best suited to oversee your case. You’ll benefit from a collaborative approach, with multiple doctors evaluating your situation to recommend the optimal course of action. We give you our recommendations, and you can choose whether to proceed.

    Upon your arrival in Puerto Vallarta, you’ll be seen by one of our specialists or a general doctor who will manage your case and refer you to additional specialists as needed. All of this can be done in a number of days, rather than waiting months or years in other countries.

    We will act as your medical assistant, managing your chart, attending appointments with you, providing translation services, reminding you of upcoming appointments, and ensuring your overall well-being.

  • No extra cost to you!

    Our income comes directly from the clinics, doctors, hospitals, and labs we partner with, so you won’t see any added fees. Instead, thanks to our pre-negotiated exclusive deals with providers, you’ll enjoy services at rates below standard public prices!

  • Yes! If you need legal assistance, we offer support with immigration, visas, and other legal documents to help you prepare for your trip. Send us a message to learn more!

  • Yes! If you’re traveling from out of town, we can assist in finding the best accommodations at competitive rates. Send us a message to learn more!

About Us

  • Ale’s passion for altruism drives The Medi Agency. What began with him assisting elderly friends with errands, translation, and medical appointments has grown into a thriving organization. Through The Medi Agency, he has had the privilege of helping over 1,100 clients receive the quality medical care they deserve.

    In his spare time, Ale enjoys supporting various nursing homes and orphanages with scarce resources.

    Ale’s mission for starting The Medi Agency stems not only from his passion for helping others but also from his own international travels:

    “Despite living in and visiting several countries across four continents and speaking six languages, I still found it challenging to navigate foreign cities. Had this type of service been available to me, it would have spared me many difficulties and provided peace of mind, knowing I had a company behind me to guide, protect, and look after my best interests.”

    • The Medi Agency

    • Vidamedic Group

  • Dr. Rondero has 21 years of experience working as a physician for several private and government clinics/agencies and his private clinic, such as:

    • Hospital San Javier

    • Global Flight ambulances

    • Puerto Vallarta’s municipality

    • Subdirector of health

    • Jalisco’s health ministry

    • Director of blood bank

    • Vidamedic Group

    • The Medi Agency

    DIPLOMAS AND CERTIFICATES:

    • Hematology

    • Pain relief and Palliative Care

    • Thanatology

    • Mental Health Stress (Management and Consequences)

    • Diagnostic and management of diabetic foot

    • Cardio Metabolism

    • Leaders for Diabetics’ Treatment

    • Internal Medicine Traumatology and Orthopedic

Our In-House Clinic

  • Family Medicine

  • Gynecology & Obstretics

  • Oncology

  • Infectious Diseases

  • Pediatric Pneumology

  • Pediatric Surgery

  • Surgery

  • Internal Medicine

  • Nutrition

  • Cosmetology

  • Neonatal Pediatrics

  • Urology

  • Men’s Health

Testimonials.

  • "During the last five years, I have experienced many severe health issues, including a serious form of cancer that the doctors here have managed to keep at bay. This wouldn’t have been possible by receiving treatment in Canada. Ale and his team of dedicated professionals, whom I highly recommend, have always provided wonderful results. The care and concern they show are both authentic and genuine. They have always been great at explaining procedures, which has helped me manage my expectations regarding results. I have always received an immediate response and their full attention, whether in the hospital or at home. Ale has always been able to negotiate the highest quality care for the lowest prices."

    -

    Sharon B, London, ON

  • "I would highly recommend this company to everyone! Myself, and all my friends and family have received nothing but the best of care and attention. The services included many errands taking trips to pharmacies, grocery stores, or any special supply needs. These were important to me because of my limited mobility. All my wants and needs have been met all in good time. Ale has personally accompanied me to many of my special appointments and made sure that I was comfortable and taken care of properly. He arranged transportation by ambulance to the location where the staff came out to the ambulance to administer my covid shots. His excellent translation skills has certainly been one of the many blessings in dealing with anyone in any field as well as the other professionals in this group. Whether you are a visitor or resident of this wonderful country the treatment you receive from this company will definitely enhance your life!"

    -

    Yvette Preston, BC, Canada

  • "I was 26 years old, and overnight, I was hit with daily seizures and severe cognitive decline. I fought for over a year to receive treatment in Canada. After being gaslighted and passed up by the public medical system, I pursued private functional medicine in Canada, spending $100,000 in a year trying to stop the seizures and get my cognition and life back. When I was no longer improving, I gave up and came to Mexico for treatment. Within a couple of months and less than a few thousand dollars, I had a diagnosis, imaging, treatment, a team of neurologists, and a neurophysiologist who were determined to help. I finally managed to put the seizures into remission, improve my cognition, and begin to get my life back! I would highly recommend The Medi Agency to anyone struggling with their health."

    -

    Kim B, Vancouver, Canada

  • "Navigating the healthcare system can be overwhelming, but The Medi Agency has made it so much easier. Their team has always ensured I get the treatment I need, providing excellent service every step of the way. Highly recommend!"

    -

    Richard S., Tasmania, Australia

“The Medi Agency helped me get better after being failed and gaslighted for over a year by the Canadian medical system.”

— Kim B., The Medi Agency Client

Some of our Partners Include…

Contact us.

Email: info@themediagency.com

Get started with The Medi Agency today.